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Service Cancellation Policy

To avoid the emergence of problems in the future, it is necessary for us to determine and state the Rinjani Wonders Cancellation Policy from the start. Of course, we don’t expect any unfounded complaints in the future, so for that, the following is the Rinjani Wonders Cancellation Policy.

Chargeable Cancellation

Some conditions might be considered chargeable after booking has been made, as per the details below:

• Last-minute cancellations within 24 hours will be fully charged or the deposit treated as non-refundable.
• Bookings made within 7 days and cancelled within 3 days before trekking will incur a 50% charge of the total price.
• Bookings made within 3 days before trekking require full payment in advance, as our trekking operator directly sets the Rinjani ticket after booking confirmation.

Force Majeure

If something beyond our control happens after a booking is made, our company will consider it a free cancellation in the following conditions:

• Earthquake
• Airplane crash
• Sinking ships
• Car/motorbike accident
• Heart attack
• Covid suspect

Amended Bookings

Booking conditions may be amended in the following situations:

• Sickness (e.g., Dengue fever, Covid infection)
• Visa extension
• Hangover after a party

For any certain conditions, please email us at inforinjaniwonders@gmail.com.

What Does Price Include on The Package You Are Booking?

Price includes:

• Pick-up from any place in Lombok and drop-off transfer to Senaru-Sembalun-Senggigi or the next destination (within Lombok Island).
• A night’s accommodation in Senaru village before the trek.
• Expert trekking guide.
• Experienced porters.
• Mineral water, tea/coffee, hot chocolate, soft drinks, snacks.
• Meals for the whole trek (3 meals a day).
• Tent for 2 pax/tent.
• Sleeping bag.
• Mattress.
• Toilet tent.
• Trekking insurance.
• Entrance tickets and donation for Rinjani National Park.
• Panorama walk in Senaru to the waterfalls.