Trip and Tour Package Cancellation and Refund

• If Rinjani Wonders does not confirm the requested booking or cancels an existing booking, all authorizations made on the Traveler’s credit card will be released, and any amounts collected will be refunded within 14 days.
• Upon confirmation of the order, the cancellation and payment terms apply. Please read the information on the Order Details Page and your booking confirmation regarding these terms carefully.
• Any cancellations must be made via email: inforinjaniwonders@gmail.com. Complaints and claims regarding the climbing package or other tours will be handled via the same email or WhatsApp: +6287 865 825 655 (Mr. Perdi).

Important Information on Insurance for Package Travel

When booking packages with Rinjani Wonders, unexpected events can occur. The insurance coverage includes:

• Accidents during the pick-up process.
• Accidents or losses occurring during accommodation.
• Accidents and losses from the start to the end of the tour.

Rinjani Wonders recommends purchasing additional insurance policies, which are not included in the Adventure Travel package:

• Travel insurance for financial challenges before departure.
• Travel interruption insurance for disruptions after departure.
• Adequate health insurance.

Your Responsibility

• Provide all necessary personal information accurately and promptly, including any special needs (e.g., food intolerance, limited mobility).
• Travelers booking for themselves or others accept obligations under these terms and conditions.
• Inform others of these terms when using Rinjani Wonders services.
• Be responsible for all bookings made under your control.
• Ensure that all information provided is true and accurate.
• Check all contractual documents for correctness and report any errors immediately.
• Travelers with special needs must inform Rinjani Wonders at least 48 hours before departure.
• Report any suspected breach of contract promptly.
• Pay all agreed fees on time, indemnifying Rinjani Wonders for any damage caused by delays.

What’s Included and Not Included in the Package?

Package Includes:

• Pick-up and transfers
• One night of accommodation in Senaru/Senggigi before the trek
• Trekking guide and porters
• One small tree
• Food and drinks
• Tent, toilet tent, sleeping bags, and mattress
• The entrance fee for the national park (IDR 150,000 per trekker per day)

Package Excludes:

• Headlamp/hand torch
• Small backpack/daily pack
• Trekking shoes
• Trekking jacket
• Airplane ticket
• Extra porter for personal luggage ($22/day)
• Long pants/trousers
• Tips for guides and porters

If you need further assistance, please contact us:

• SMS/Call/WhatsApp: +6287 865 825 655 (Mr. Perdi)
• Email: inforinjaniwonders@gmail.com